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Warranty & After-Sales Support in Dehradun
STEELLY gives a 12-month warranty on the welding joints of every gate, railing and fabrication job we install — counted from the installation date. Material (sheet, pipe, glass) is not covered, and we say so before you pay. Our workshop has been at Clement Town since 2016, so after the job is done, you know exactly where to find us.
What the Warranty Covers (12 Months)
- Welding joint failure under normal use, for 12 months from the date of installation.
- Inspection of the reported joint by our own team — not a third party.
What the Warranty Does Not Cover
- Material (sheet, pipe, glass) — material is not covered under the STEELLY warranty.
- Branded hardware (locks, hinges, motors) — only the maker's own warranty applies.
- Physical damage, accidents or vehicle impact.
- Repairs or modifications done by anyone other than STEELLY.
- Damage from harsh chemicals such as chlorine bleach or acid cleaners.
- Surface spots on a grade chosen for budget use (for example SS 202 in open outdoor exposure) — we explain this risk before you choose the grade.
Rust Spots: The Honest Explanation
Dehradun's monsoon humidity, winter fog and construction dust leave deposits on steel. Most "rust" complaints we see are surface spots, not structural rust — and they wipe off with the right cleaning.
- Surface spots come from dust, cement splashes, hard water or iron particles from nearby grinding — regular wiping prevents most of them.
- SS 304 resists these spots far better than SS 202, which is why we recommend 304 for open outdoor work.
- If a spot does not clean off on the grade written in your quotation, we come and inspect it ourselves.
How to Claim Warranty
Send a Photo + Bill Reference
WhatsApp a clear photo of the joint and your installation date or bill number.
Response Within 24–48 Hours
We tell you whether it is a warranty repair or a paid service — with the reason, in writing.
Scheduled Visit & Resolution
Our team visits, fixes the joint and records the closure on your job.
Simple Care Routine (Keeps Your Steel Looking New)
- Regularly: wipe with a soft cloth and clean water.
- For dirt or spots: mild soap or shampoo in water, rinse, then dry with a clean cloth.
- Never use: acid, chlorine bleach, harsh chemicals or steel scrubbers on polished surfaces.
- After construction or painting work at home, wipe off cement and paint splashes the same day.
Warranty FAQs
How long is the STEELLY warranty and what does it cover?
12 months from installation, on welding joints only. Material (sheet, pipe, glass) is not covered. Branded hardware like locks, hinges and motors carries only its maker's warranty.
Are rust spots on stainless steel covered under warranty?
No — surface spots from weather, construction dust or harsh cleaners are not a welding defect, and material is not covered. We still guide you on cleaning, and if a spot will not clean off on the quoted grade, we inspect it.
What do I need to send to raise a warranty claim?
A clear photo of the problem and your installation date or bill reference, on WhatsApp. We reply within 24–48 hours and tell you whether it is a warranty case.
Do you repair work done by other fabricators?
Yes. We inspect existing gates or railings and give a repair or replacement estimate. Inspection for outside work is chargeable and adjusted if you proceed with us.
Need Support Right Now?
Send a photo on WhatsApp — we respond within 24–48 hours.